Search

18/12/2020 New security feature Debit Card e-PIN

This number is to be entered for all online payments made as of 4 January 2021.

Our clients will receive the Debit Card e-PIN to the email (or in an SMS message), on 4 January 2021. This number, together with a single-use code received via text message, is to be entered whenever our clients make a payment online (E-commerce transaction). If our clients do not have online payments enabled for the Debit Card on 4 January 2021, an e-PIN will not be sent to our clients until they are enabled. If they hold multiple Debit Cards issued by PPF banka, an e-PIN will be sent to our clients separately for each of these Debit Cards. Please keep all the e-PINs received safe and inform all other Cardholders.

What is an e-PIN?

  • This is a new security feature that, in keeping with EU law, will be required for “two-factor authorisation” when our clients make payments online.
  • It will remain valid without time limit and for all online payments made as of 4 January 2021 (i.e. it is not a single-use code).
  • From 3 March 2021, it is possible to display the value of the e-PIN and change it in the card detail in the new Internet banking (Multichannel).

How does an e-PIN work?

  • At the moment, when you make an online payment, you are prompted to enter the number, expiry date and CVC code of your Debit Card, after which you are redirected to the “Payment Verification” page to enter a single-use code that is sent to you by text message or email. Here, you will now also see a new box for you to enter your e-PIN (see the image).
  • You will be prompted to enter your e-PIN whenever you make a payment online. If you are not asked to enter your e-PIN, responsibility for the security of the transaction lies with the company with which you are carrying out the transaction.

If you have any questions, please feel free to contact us at any time through your relationship manager, by email at customer.service@ppfbanka.cz, or by telephone on (+420) 224 175 902.

Cookies Consent

We are using cookies for the best experience on our websites. For more information visit our document Information about cookies on the "Cookies settings" menu. By clicking “Accept All Cookies” you agree with our use of all the types of cookies (i.e. strictly necessary cookies, performance cookies and functional cookies). If you want to alter the types of cookies, you can do this in our "Cookies Settings" menu. By clicking "Deny Cookies" you are refusing all cookies, except cookies necessary for website functionality, i. e. strictly necessary (technical) cookies.

Information about cookies

Cookies Consent

We are using cookies for the best experience on our websites. For more information visit our document Information about cookies on the "Cookies settings" menu. By clicking “Accept All Cookies” you agree with our use of all the types of cookies (i.e. strictly necessary cookies, performance cookies and functional cookies). If you want to alter the types of cookies, you can do this in our "Cookies Settings" menu. By clicking "Deny Cookies" you are refusing all cookies, except cookies necessary for website functionality, i. e. strictly necessary (technical) cookies.

Information about cookies

Your Privacy


We are using cookies on our website to ensure that you will receive the best experience while using our website. These cookies might relate to your information, your preferences or your device. The information does however not usually directly identify you, but it could provide you with a more personalized and better web experience. Since we do respect your privacy, you can choose to not allow some type of cookies. For more information on the types of cookies and the possibility to change the default cookies setting, click on the heading of the individual types of cookies. Blocking some types of cookies may impact your user experience on our website. For further information on how we process your personal data (cookies) please click on the section "More information about cookies”.

It is necessary to create a cookie to remember the choices you have made within our cookie privacy menu as well. This is going to have a couple of consequences:

  1. If you delete all your cookies you will have to update your preferences with us again; and
  2. If you use a different device or browser, you will have to tell us your preferences again

Manage Consent Preferences

Strictly Necessary Cookies
Always Active

Strictly necessary (technical) cookies are necessary for the functioning of our website and can therefore not be switched off in our systems. These cookies do not [collect or] store any personal identifiable information. They are usually a response to your actions and related to a request for services such as setting your privacy preferences, logging in or filling in the forms.

Performance Cookies

These cookies allow us to count the visits and the traffic sources on our website so that we can measure and improve the performance of our website. The performance cookies are supposed to help us to understand which sections of our website are the most and least popular and show how visitors move around the website. All the information that these cookies collect are aggregated and therefore anonymous. If you prefer to not allow these cookies, we will not be aware of when you have visited our website and we will not be able to monitor the performance of the website.

Functional Cookies

Functional cookies enable the website to provide you with enhanced functionality and personalization. These cookies are set by external administrator - to protect user data from unauthorized access. If you do not allow these cookies, then some or all of these services may not function properly.